This Payment Policy sets out, calmly and clearly, the rules on deposits and withdrawals, processing times, limits, verification and related conditions for all financial transactions at fysiotherapiedongeradeel.nl. By making a deposit or requesting a withdrawal you confirm that you have read and accepted this policy in full. Lucky Boom is operated by MAIREKE LIMITADA (Costa Rica) and licensed by the Anjouan Offshore Financial Authority.
Lucky Boom processes funds accurately, promptly and securely. All transactions go through the cashier, which you reach after logging in at fysiotherapiedongeradeel.nl. The limits, timelines and conditions stated here are fixed and published; they are not estimates and contain no hidden "subject to change" provisos. If this policy conflicts with another document on the site, this Payment Policy prevails in financial matters.
Funds are accepted only from payment methods registered in your own name. Third-party deposits and withdrawals are strictly prohibited and lead to the return of the funds and a review of the account. By transacting, you confirm that you are the lawful owner of every payment method you use.
To deposit or request a withdrawal you must:
Lucky Boom operates mainly in euro (€). Where the cashier offers other currencies, the euro amounts in this policy apply equally in any supported currency at the exchange rate shown at the time of the transaction. Any conversion fees are shown before you confirm.
The standard minimum deposit is €20; for the fifth welcome-package bonus deposit it is €40. The minimum applies to each transaction, and you may make several deposits in one session if each meets it.
A deposit is credited as soon as the payment provider confirms it, which in most cases is instantaneous. If it has not appeared within 30 minutes, please contact support through 24/7 live chat or support@fysiotherapiedongeradeel.nl and quote the transaction reference.
To claim a welcome-package bonus or another deposit-linked promotion, please activate it in your account profile before completing the deposit; a bonus cannot be applied to a deposit that has already been processed. The wagering and cash-out conditions are set out in the Bonus Policy.
No fixed maximum for a single deposit is published beyond the limits of the payment provider. Personal deposit limits are described in Section 9.
The minimum that can be withdrawn in a single request is €40; smaller requests are not processed.
| Period | Limit | Applies to |
|---|---|---|
| Weekly | €20,000 | All non-jackpot withdrawals |
| Monthly | €50,000 | All non-jackpot withdrawals |
| Jackpot wins | No limit | Progressive and fixed jackpot prizes sit fully outside these limits |
Amounts above the weekly or monthly cap in a period are carried forward and processed in the next available period, unless another arrangement is agreed in writing with support. Jackpot payouts are made in full and not in instalments.
All withdrawal requests are reviewed and approved within two business days of submission, provided that any identity checks required at that time are completed satisfactorily. Business days are Monday to Friday, excluding public holidays. After approval, the time for the funds to arrive depends on the payment method chosen and on the provider's own schedule.
Players who install and use the Lucky Boom Progressive Web App (PWA) on iOS or Android benefit from a processing commitment that is faster still than on desktop. The PWA can be installed from the mobile browser at fysiotherapiedongeradeel.nl at no additional cost.
Withdrawals are returned first to the payment method used for the original deposit, up to the value of that deposit. Any balance above it may be withdrawn through any method available in the cashier. This follows anti-money-laundering obligations and protects the integrity of your account.
With an active bonus whose wagering is not complete, bonus funds and the winnings derived from them cannot be withdrawn. An active bonus may be forfeited at any time in the account settings, in which case the bonus amount and its winnings are removed from the balance before any withdrawal is processed. Real-money balances clearly separate from a bonus balance are not affected.
After the wagering of a sport bonus is completed, separate caps apply depending on the offer claimed:
The cap that applies is stated in the terms of each sport promotion.
A range of deposit and withdrawal methods is offered in the cashier. The full list, with method-specific minimum and maximum amounts, fees and estimated processing times, is displayed in the cashier at the time of the transaction, and availability may vary with the country of residence.
Lucky Boom charges no internal fee on standard deposits or withdrawals. Your payment provider or bank may apply its own charges, for which Lucky Boom accepts no responsibility.
Lucky Boom must verify the identity of its players under its licence obligations to the Anjouan Offshore Financial Authority and applicable anti-money-laundering standards. Verification protects you and the integrity of the platform.
Verification may be requested at registration, before any withdrawal, when certain cumulative transaction thresholds are reached, or whenever Lucky Boom considers it necessary to meet its regulatory obligations. We recommend completing verification early, to avoid delay to your withdrawals.
You may be asked to provide any or all of the following:
Documents may be submitted in the verification section of your account or sent to support@fysiotherapiedongeradeel.nl. We review them and confirm the outcome as promptly as possible; withdrawals are held pending satisfactory verification and released promptly once it is complete.
If you cannot or will not provide the documents requested, Lucky Boom may withhold the processing of withdrawals, suspend your account or close it. If the account is closed after failed verification, funds standing to the credit of a verified real-money balance are returned by the original deposit method, subject to compliance review.
All transactions at fysiotherapiedongeradeel.nl are subject to automated and manual monitoring for suspicious activity. Lucky Boom may delay or decline any transaction where it has reasonable grounds to suspect fraud, money laundering or other unlawful activity, and may be required by law to report the matter to the authorities without informing the account holder.
Bonus abuse, multiple accounts, payment methods not registered in your own name and any attempt to circumvent withdrawal limits or verification are breaches of the Terms and Conditions and will be investigated; funds may be withheld pending investigation.
Depositing funds for purposes other than genuine play, for example to exploit currency conversion or to cycle funds through the cashier, is prohibited; deposits may be returned and accounts closed where this is detected.
Lucky Boom promotes safe and responsible gambling. The following financial tools are available to all registered players:
To apply any of these tools, visit the responsible gaming section of your account or contact support through 24/7 live chat or at support@fysiotherapiedongeradeel.nl. Increases to existing limits are subject to a cooling-off period before they take effect; reductions take effect immediately.
If you believe that gambling is causing you harm, we encourage you to use these tools and to seek support from an independent organisation. Increases to deposit or loss limits will not be processed where Lucky Boom has reason to believe that a player may be at risk of harm.
Rakeback earned on the Lucky Boom ladder is credited to your real-money balance after each session with no wagering requirement. It begins at Volt Class 1, the first loyalty level, with no threshold to reach, and can therefore be withdrawn immediately, subject to the withdrawal conditions in Section 5.
Cashback from the VIP Club or from promotional cashback offers is likewise credited as real money without conditions, unless the promotion states otherwise; the percentage, maximum amount and conditions are given in the promotion or VIP tier description.
Winnings from free spins awarded in the welcome package or any other promotion are subject to these financial limits:
Winnings above these caps are not credited and cannot be withdrawn; any amount within the cap is subject to the wagering requirement of the relevant bonus before it becomes withdrawable.
If you believe that a deposit has not been credited, that a withdrawal has not been received or that a transaction has been processed incorrectly, please contact support as soon as possible through 24/7 live chat or at support@fysiotherapiedongeradeel.nl, giving your account details, the date and amount of the transaction and any reference number from your payment provider.
Lucky Boom investigates all reported discrepancies and responds within a reasonable time. Where a technical error results in an incorrect credit or debit, it may correct the error whether it favoured you or not, and may deduct an amount credited in error without prior notice.
Lucky Boom accepts no liability for losses caused by delays at third-party payment providers, banks or network failures beyond its control.
Lucky Boom may amend this Payment Policy at any time. Where a change is material, reasonable notice is given on the site or by email to your registered address, and continued use of the cashier after the amendment constitutes acceptance. The current version is always available at fysiotherapiedongeradeel.nl.
For questions about deposits, withdrawals, verification or any other payment matter, please contact the Lucky Boom support team:
Our support team is available around the clock and aims to resolve your question as efficiently as possible.
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